Start here
Everything on this page exists to answer one question: what do I do right now? Pick your situation below, or start with the accident basics — and if anything is unclear, call us and a person will walk you through it.
Your situation
Tell us where you are in the process
Eight common situations — each goes straight to the right next step.
I just had an accident
A calm, ordered checklist
My car isn't drivable
We'll help coordinate the tow
I need an estimate
Photos are enough to start
I have an insurer's estimate
Upload it — we'll compare it to the car
I'm starting an insurance claim
What you control, what they decide
I want to book an inspection
Pick a time that works
My car is already with you
Request a status update
I represent a dealership
Recon, wholesale & vendor programs
Right after an accident
Four calm steps
The car is the easy part — we'll handle that.
- Step 1
Make sure everyone is okay
If anyone may be injured, call 911 first. Everything else can wait.
- Step 2
Get to a safe place
Move the vehicle out of traffic if it's drivable; hazards on if it isn't.
- Step 3
Capture the information
Photos of the damage and scene, plus the other driver's insurance details.
- Step 4
Let us take it from here
Send photos for an estimate — or request a tow if the car can't move.
The process
Twelve steps, one plan
From intake to delivery — what happens to your car, in order, with nothing mysterious about it.
Steps vary by vehicle and damage — not every repair needs every stage, and some happen in parallel.
Why this page exists
Collision repair websites tend to assume you already know what you need. Real life doesn't work that way — you're standing next to a damaged car, or holding an insurance letter, or managing a dealership's recon backlog, and the actual question is simply what to do next. This page is the sorting hat: pick the situation that matches yours above, and it routes you to the right flow with nothing wasted. The paths cover the whole territory — estimates, towing, insurance claims, scheduling, status on a current repair, and dealer accounts.
If you're here in the bad moment — the accident just happened — the four steps above are the whole playbook, and the accident help section expands each one: what to do at the scene, how to tell if the car is safe to drive, and the printable checklist worth keeping in a glovebox.
The short version of everything we'd tell you
People first — a car can be repaired on any timeline. Photograph everything; thirty seconds of photos at the scene beats an hour of reconstruction later. Don't announce fault at the roadside; fault is determined later, with more information than anyone has standing in traffic. In California, you choose the repair shop — an insurer can recommend, never require. A vehicle that doesn't feel safe to drive probably isn't; the tow costs less than the damage driving does. And a photo estimate started today beats a perfect estimate started next week — which is why this page ends with the form itself.
Everything deeper lives one click away: the twelve-stage repair process, insurance guides written in plain English, and the FAQ for everything in between.
Ready?
Start your estimate
Seven short steps, about five minutes. Your progress saves on this device, and photos help a lot — but you can add them later too.