Request towing
Tell us where the vehicle is and how to reach you. We call before anything is dispatched.
The straight answers, before you submit:
- Who performs the tow: Towing is performed by licensed towing operators dispatched or coordinated by GEM Collision. Any fees are confirmed with you before dispatch.
- Who authorizes it:you (or the vehicle's owner) — always confirmed by phone before dispatch.
- Fees:disclosed to you before the tow happens. Insurance may reimburse towing depending on your policy — that decision is the insurer's, and we can't promise it.
- After hours: submit this form any time; dispatch and confirmation follow the process in our towing terms.
Towing coordination, without the tow-yard trap
The most expensive parking spot in Los Angeles is a tow yard. After an accident, vehicles towed from the scene rack up daily storage fees that insurance may or may not fully reimburse — so the single most valuable thing you can do with a non-drivable car is move it to the shop that will actually repair it, quickly. That's what this page coordinates: tell us where the vehicle is, and we confirm the details with you by phone before any truck is dispatched, then handle the logistics of getting it to our North Hollywood facility at 7114 Laurel Canyon Blvd.
Not sure whether your car should be driven? Err toward the truck. Deployed airbags, fluid trails, a wheel sitting at the wrong angle, grinding or pulling, or high-voltage warning lights on an EV or hybrid all mean stop — our guide to non-drivable vehicles walks the full checklist, and driving through any of those symptoms regularly turns a repairable car into a bigger repair.
The honest fine print, up front
Towing pages love the word 'free,' and we don't use it, because towing has real logistics: who performs the tow, access to the vehicle, distance, and after-hours timing all affect what happens and what it costs. Our commitments are specific instead — fees, if any, disclosed before dispatch; authorization always yours; and insurance reimbursement questions answered honestly, which means acknowledging that coverage decisions rest with your insurer, not with us. The full terms live in our towing terms.
If the vehicle is already at a tow yard or impound, speed matters double. Have the yard's name, address, and any paperwork ready when you submit — releasing a vehicle usually requires the owner's authorization, and every day saved is a storage fee that stays in your pocket.
What happens after the tow
Once the vehicle lands here, it enters the same process as every repair: intake photos, a written estimate, disassembly to find everything the impact touched, and a documented plan before work begins. You'll know where the car is and what's happening to it at every stage — and if anything about the claim needs coordinating with your insurer, we help manage that too. One tow, then no more logistics on your plate.