Frontline dealer recon.Collision repair, done right.
GEM Collision is the reconditioning and collision repair vendor behind Southern California dealerships — and the one team that manages your own repair end to end: estimate, insurance communication, body and paint, calibration, and quality control.
For dealerships
The preferred vendor behind Southern California dealerships.
Reconditioning, collision and structural repair, paint, dent and bumper work, tint, wrap, PPF and custom appearance packages — one dealer account with pickup and drop-off, built to keep your days-to-frontline down. Working today with Galpin Motors and Downtown Porsche.
Vehicle brands
The brands we work with
From dealer recon lanes and retail customers alike — each brand links to how we plan repairs for it.
Brand names shown identify the vehicles we work on and the franchises of the dealerships we serve. All trademarks belong to their respective owners; their appearance here does not imply sponsorship, affiliation, or manufacturer certification. For verified credentials, see our certifications page.
What we do
Core collision services
Every service is one part of a coordinated repair plan — never a silo.
Collision Repair
Complete accident repair, coordinated from the first photo to final delivery — estimate, repair plan, insurance communication, body, paint, and quality control.
Photo pending — reassembly
Auto Body Repair
Panel repair and replacement, gap and fit correction, and corrosion protection — the craftsmanship layer of every collision repair.
Bumper Repair
Bumper repair and replacement with attention to what's behind the cover: sensors, radar, brackets, and energy absorbers.
Dent Repair
From door dings to panel damage — evaluated for the least invasive repair that restores the panel properly.
Paint & Refinishing
Color matching, controlled booth refinishing, and blending — so the repaired area reads as part of the car, not a patch on it.
Structural & Frame Repair
Measured, documented structural repair — because everything else on the vehicle depends on the structure underneath it being right.
Why GEM Collision
A more organized collision-repair experience.
Collision repair goes wrong through disorganization more often than bad workmanship. Our answer is structure.
One plan, one team
Estimate, parts, body, paint, calibration, and delivery coordinated as a single repair plan — not a chain of hand-offs.
Written, explained estimates
Every estimate in writing, every line explained, and honest labeling of what may change after disassembly.
Insurance handled with you
We help coordinate the claim and document supplements. You stay in control; the insurer decides coverage.
Vehicle-specific repairs
Repair plans built from the vehicle maker's repair information — not habit.
Electronics taken seriously
Scanning brackets the repair, and calibration happens when the vehicle's procedures require it.
Status without chasing
Updates as the vehicle moves through each stage, and answers when you ask.
Honesty about limits
If a repair can't be completed properly here, we say so and help you find where it can.
Credentials
Certifications & technology
Listed only when current and documented — each links to a plain-English explainer.
Credentials are being verified.
We only list certifications we can currently document — with the issuer and expiration shown. This section will populate as each credential clears verification, and each will link to a plain-English explainer of what it covers.
Insurance
You choose the shop. We help manage the repair.
California law puts the choice of repair shop with you — and coverage decisions with your insurer. Here's the part we take off your plate:
- Sharing the estimate, photos, and repair documentation with your insurer
- Documenting supplements when disassembly reveals hidden damage
- Answering the adjuster's technical questions
- Keeping you informed so nothing surprises you at pickup
What we can't do — and won't pretend to: decide coverage, promise claim approval, or speak for your insurer.
Vehicle expertise
Repairs planned for your specific vehicle
For every make, we evaluate the vehicle and damage against the maker's repair information — and determine honestly whether the repair can be completed properly here.
Our work
Before and after
Real repairs from this shop — documented, not staged. Drag the slider.
We're documenting current repairs properly — the same vehicle, the same angle, at intake and at delivery — rather than posting someone else's photographs. Completed comparisons will appear here as those repairs finish.
Reviews
What customers say on Google
5.0
23 Google reviews — shown live and unedited
★★★★★
Great experience from start to finish. The staff made the entire repair process simple and stress-free, answered all my questions, and finished the work on time. My car came back clean, properly repaired, and looking better than expected. Honest, reliable, and easy to work with—I’ll definitely return if I ever need bodywork again.
Ed Gabriel
a month ago · Google review
★★★★★
I had my Range Rover repaired here after an accident, and the entire experience exceeded my expectations. The team kept me updated throughout the process, completed the repairs on time, and the car came back looking like it had never been damaged. The paint matched perfectly, the body lines were flawless, and the attention to detail was outstanding. Everyone was professional, friendly, and made the repair process stress-free. If you’re looking for a trustworthy body shop that delivers high-quality work, I highly recommend them. Thank you for making my vehicle look brand new again!
Armen Harutyunyan
a month ago · Google review
★★★★★
I brought my BMW in after being rear-ended, and Gem Collision made the entire repair process easy. The quality of the work was excellent, the communication was great, and my car looks like nothing ever happened. Highly recommend!
kristina hovakimyan
a month ago · Google review
★★★★★
I had a great experience with Gem Collision. The team kept me updated throughout the repair, the work came out looking factory-new, and they made the whole process stress-free. I highly recommend them if you want quality work and great customer service!
Jacqueline S
a month ago · Google review
★★★★★
I had a great experience with Gem Collision! They helped me out last minute, fixed my tire, and repaired a side scrape on my car. The team was professional, efficient, and made the whole process stress-free. I really appreciated how quickly they got everything taken care of. Highly recommend!
Anita Petrosyan
a month ago · Google review
Location
North Hollywood, serving the east Valley
North Hollywood · Studio City · Sherman Oaks · Burbank · Valley Village · Toluca Lake · Van Nuys · Los Angeles
GEM Collision
7114 Laurel Canyon Blvd.
North Hollywood, CA 91605
(818) 475-9393
Mon–Sat 9:00 AM – 5:00 PM · Sun by appointment
Parking & drop-off
Park in the lot at the GEM Motorsport building and come to the check-in entrance — someone will meet you and take it from there.
GEM Automotive Group
The repair is one part of the ownership journey.
GEM Collision is the collision-repair division of GEM Automotive Group — sales, service, tint, and motorsport under one family.
GEM Motors
Vehicle sales
driveagem.com
GEM Motorsport
Performance and motorsport
driveagem.com
Tint A Gem
Window tint and film
tintagem.com
GEM Auto Service
Mechanical service and maintenance
Urban Tint Company
Tint and paint protection
GEM Automotive Group
The parent group
Resources
Understand the process before you're in it
Plain-English guides, sourced from California DOI and BAR consumer information.
What to Do After a Car Accident: A Calm, Complete Guide
The minutes after a collision are disorienting by design — adrenaline does that. This guide is the ordered list to lean on: safety, information, documentation, reporting, and the first repair steps.
Read the article
Can I Choose My Own Body Shop? What California Law Actually Says
Yes — the choice of collision repair shop in California belongs to you, not your insurer. Here's the law behind that answer, and how to state your choice without friction.
Read the article
What Is a Collision Repair Supplement?
The first estimate covers visible damage. Supplements are how everything found after disassembly gets documented and approved — a normal, expected part of nearly every significant repair.
Read the article
Why Scanning and Calibration Matter After a Collision
Your car watches the road with cameras and radar. A collision — or the repair itself — can quietly knock those systems out of spec. Scanning and calibration are how repairs prove the electronics work.
Read the article
OEM vs. Aftermarket Parts: An Honest Comparison
Neither slogan — 'OEM only' or 'aftermarket is identical' — survives contact with a real repair plan. What the part types actually are, what California law requires, and how the decision should be made.
Read the article
FAQ
Quick answers
Can my insurance company make me use their shop?
No. In California, you have the right to choose the repair shop. An insurer may recommend shops in its network, but the decision is yours, and an insurer cannot require you to use a specific shop. We help coordinate with your insurer wherever you choose to have the vehicle repaired.
Can you give me an estimate from photos?
Yes — with an honest caveat. A photo estimate is preliminary: it covers what's visible in your photos. Final repair requirements may change after inspection and disassembly, which is normal for collision repair. Photos are the fastest way to get the process started.
How long will my repair take?
It depends on the vehicle, the damage, parts availability, and insurance approval timelines — so we don't quote a number before we've seen the vehicle. What we do promise: a written repair plan, status updates as the vehicle moves through each stage, and early warning if anything changes the timeline.
What is a repair supplement?
A supplement is additional repair cost documented after the initial estimate — usually because disassembly revealed damage that couldn't be seen from outside. Supplements are a normal part of collision repair. We document them with photos and submit them to your insurer; coverage decisions remain with the insurer.
Will you use OEM parts?
Part types depend on the repair plan, your insurance policy, and your choices. New OEM, aftermarket, and recycled parts each have a place, and California law gives you specific disclosure rights about which are used. We explain what the plan calls for and what your options are before work begins.
When do I pay my deductible?
Your deductible is your share of an insured repair, set by your policy, and it's typically paid to the shop when you pick up the vehicle. If another driver's insurance is paying, there may be no deductible at all. We'll walk you through what applies to your claim.
Why does my car need scanning or calibration?
Modern vehicles run dozens of computers, cameras, and sensors. A collision — or the repair itself — can leave fault codes or knock safety systems out of alignment without any warning light. Pre- and post-repair scans document the vehicle's electronic state, and calibration is performed when the vehicle maker's procedures require it.
My car isn't drivable. What do I do?
Don't drive a vehicle with deployed airbags, leaking fluids, damaged suspension, or anything you're unsure about. We can help coordinate towing to the shop — tell us where the vehicle is and we'll take it from there, and we'll confirm who performs the tow and any fees before it's dispatched.
Let's understand the damage and determine the next step.
Photos are enough to start. A written preliminary estimate, a clear explanation, and no pressure.